Return and Replacement Policy

At Primo Customs, we prioritize your satisfaction. If you receive an incorrect or damaged item, we offer a replacement under specific conditions. Please note that we do not offer refunds but provide replacements or credit notes as detailed below.

Eligibility for Replacement

  1. Unboxing Video: To claim a replacement, you must provide an unboxing video. This video is necessary to verify the product's condition upon receipt.
  2. Immediate Notification: You must inform us within 2 days of receiving the product to be eligible for a replacement.

How to Claim a Replacement

  1. Contact Us: Reach out to our after-sales support team via WhatsApp at +91 90825 78443 or email us at primocustomercare@gmail.com.
  2. Pickup Arrangement: We will organize a pickup from your doorstep within 24 hours of your request.
  3. Replacement Dispatch: Upon receiving the returned item, we will dispatch the replacement within 24 hours. There are no additional charges for the replacement service.

No Return Policy

  1. Replacement Only: We do not accept returns for refunds. However, you can request a replacement with the same or a different product.
  2. Credit Note: If a replacement is not possible due to stock unavailability and you do not wish for another product, we will issue a credit note. This credit note can be used within one year to purchase any product from our store.

Conditions for Replacement

  1. Condition: The item must be unused, in the same condition as received, and in its original packaging to qualify for a replacement.
  2. Time Frame: The replacement request must be made within 2 days of receiving the product. Requests made after this period are not eligible.

For Any Queries

For further assistance or inquiries, please contact us at +91 90825 78443 or primocustomercare@gmail.com.