TERMS OF OFFER FOR SALE

Please Read These Terms Before Making a Purchase

BUSINESS

  • Platform: The Website serves as a platform for the online sale and purchase of branded merchandise and services offered by Primo Customs. This includes, but is not limited to, the sale of vouchers redeemable for various products and services. Vendors on the Website are responsible for the products sold and the redemption of any vouchers purchased.

  • Service Changes: Primo Customs reserves the right to modify or discontinue any Service at any time without prior notice. This includes changes to purchase procedures or conditions. Primo Customs is not liable for any modifications, suspensions, or discontinuations of Services.

PRODUCT

  • Product Availability: Primo Customs offers a range of branded products at agreed prices. Purchases are subject to these Terms of Offer For Sale and any additional terms specified by the Vendor.

  • Shipping Policy: Shipping is provided according to our company policy, which may be updated without notice. Shipping costs and delivery times are detailed at checkout and may vary depending on the customer's location and the chosen shipping method. Once an order is shipped, customers will receive an email with tracking information, and they can also track their order status at https://primocustoms.co.in/account.

  • Warranties: Products are covered by the manufacturer/brand warranties. Any additional seller warranties will be specifically mentioned in the product details.

SERVICES

  • Responsibility: You are responsible for your actions in using the purchased services. Primo Customs is not liable for any actions taken in utilizing these services.

  • Eligibility: You must be of legal age to enter into a binding contract with Primo Customs and not barred from receiving services under applicable laws.

  • Payment: Primo Customs is not responsible for deficiencies in payment for services purchased from the Website.

  • Refunds: Refunds are not provided for services purchased unless an error directly attributable to Primo Customs occurs during the purchase or redemption process.

PRICING INFORMATION

  • Price Guarantee: While Primo Customs strives to offer competitive prices, we do not guarantee that our prices are the lowest in your region. Prices and availability are subject to change without notice.

  • Errors: In the event of a pricing or information error, Primo Customs may contact you for instructions, modify the price, or cancel your order. If payment has already been processed, the amount will be refunded to the original payment method.

DELIVERY OF PRODUCT

  • Shipping Verification: Your shipping address will be verified before payment is processed. If your address is not serviceable, you will be asked to provide an alternative address.

  • Multiple Orders: If you place multiple orders, we will try to ship all items together, but this may not always be possible. Orders will be dispatched to a single address; separate orders are required for different addresses.

RETURN AND REFUND POLICY

  • Returns: You may return eligible products within 30 days of receipt, provided they are in their original condition and packaging. An unboxing video is mandatory to claim a replacement. Contact our customer service team via WhatsApp at +91 9082578443 or email at info@primocustoms.in to initiate a return.

  • Refunds: Refunds will be processed for returned products in accordance with our return policy.

GOVERNING LAW

  • Applicable Law: These Terms and the relationship between you and Primo Customs are governed by the laws of India.

  • Jurisdiction: Any disputes related to these Terms or transactions through the Website will be subject to the exclusive jurisdiction of the courts in Mumbai.

ADDITIONAL INFORMATION

By using our Website, you agree to these Terms of Offer for Sale and all linked terms and conditions.