SHIPPING POLICY
Processing Time
- Standard Processing: Most orders are processed and shipped within 24 hours. However, some items may take up to 48-72 hours to ship. For made-to-order products, please allow 7-9 days for dispatch.
Shipping Rates & Delivery Estimates
- Online Payments: Enjoy free shipping on all orders when you choose an online payment method.
- Cash on Delivery (COD): An additional shipping fee of ₹150 will be applied for COD orders.
- Delivery Estimates: Shipping costs and estimated delivery times are calculated and displayed at checkout. Delivery times may vary based on your location and selected shipping method. You will receive an estimated delivery date during checkout. Please note that delivery times may be affected by unforeseen factors such as weather conditions or logistical issues.
Order Tracking
- Order Confirmation: After placing an order, you will receive a confirmation email with your order number. You can view your order details and track its status at https://primocustoms.co.in/account.
- Shipping Notification: Once your order has shipped, you will receive an email containing a shipping number along with a link to track your order.
Customs, Duties, and Taxes
- Responsibility: Primo Customs is not responsible for any customs duties, taxes, or additional fees that may be applied to your order. These charges are the responsibility of the customer and may vary depending on your location.
Shipping Delays
- Courier Delays: While we strive to ensure timely delivery, we are not liable for delays caused by the courier company. If necessary, we will assist you in raising a complaint.
Damages
- Claims: If your order arrives damaged, please contact our support team immediately to file a claim. Retain all packaging materials and damaged items for inspection.
Contact Information
For any questions or further assistance, please contact us at primocustomercare@gmail.com